Customer Challenge
A large financial institution had an established Project Management Office (PMO) that oversees a portfolio of projects and drives a structured approach in managing program execution. Since the customer had embarked on an organization-wide modernization initiative, there was a need to uptick their PMO capabilities. Resourcing challenges, such as prolonged internal hiring periods, variability in quality and accountability of third-party resources, and retention of skilled PMs, were hindering the timely business case realization of key initiatives. To alleviate these resourcing challenges, the Company sought a sourcing partner who could set up an SLA-driven flexible resourcing model that provided flexibility, cost predictability, and responsiveness to variable business demands.